Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us when you:

• Book a tour through our website or contact us
• Fill out contact forms or send us emails
• Subscribe to our newsletter
• Communicate with us via phone, email, or WhatsApp

This information may include:

• Personal details (name, email address, phone number)
• Booking preferences and special requirements
• Payment information (processed securely by third-party providers)
• Communication history with our team

2. How We Use Your Information

We use the information we collect to:

• Process and manage your tour bookings
• Communicate with you about your tours and bookings
• Send you relevant travel information and updates
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our business (payment processors, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Tour Partners: With local guides and venue partners necessary to provide your booked services

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission using SSL encryption
• Limited access to personal information on a need-to-know basis
• Regular security reviews and updates
• Secure storage of booking and payment information

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Unsubscribe: Opt out of marketing communications at any time

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to provide relevant content and offers

You can control cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: